Unit 1 P2 - Effective Communication (Lesson 2)

Create a booklet for people looking to work in the ICT industry on 'Effective Communication' including information on each of the categories listed below.

It is important that all the skills are covered in your report including all the information included in the brackets.

• Interpersonal skills (e.g. verbal conversation, lip reading, signing)

http://www.british-sign.co.uk/bsl-british-sign-language/fingerspelling-alphabet-charts/

• Cues in verbal exchanges (e.g. body language, use of intonation, nodding, summarising and paraphrasing)

http://vle.cityacademy.bristol.sch.uk/user/74/146284.pdf