Unit 1 P2 - Effective Communication (Lesson 2)

Create a booklet for people looking to work in the ICT industry on 'Effective Communication' including information on each of the categories listed below.

It is important that all the skills are covered in your report including all the information included in the brackets.

• Interpersonal skills (e.g. verbal conversation, lip reading, signing)

http://www.british-sign.co.uk/bsl-british-sign-language/fingerspelling-alphabet-charts/

• Cues in verbal exchanges (e.g. body language, use of intonation, nodding, summarising and paraphrasing)

http://vle.cityacademy.bristol.sch.uk/user/74/146284.pdf

Unit 1 - P2 Explain the Principles of Effective Communication

LO2 Understand the Principles of Effective Communication

P2 Explain the principles of effective communication

Learners could produce a report or presentation explaining the principles of effective communication and the potential barriers. This must draw on a range of different examples and show knowledge and understanding of all the categories identified in the Teaching Content. Learners should explain these giving examples in context.

http://vle.cityacademy.bristol.sch.uk/user/74/146284.pdf

Create a booklet for people looking to work in the ICT industry on 'Effective Communication' including information on each of the categories listed below.

It is important that all the skills are covered in your report including all the information included in the brackets.

• Interpersonal skills (e.g. verbal conversation, lip reading, signing)

• Cues in verbal exchanges (e.g. body language, use of intonation, nodding, summarising and paraphrasing)

D1 Refresher - Compare Issues

Compare legal, ethical and operational issues that may affect organisations

evidence must include a comparison of at least two criteria for each of the legal, ethical and operational issues and how they affect at least two different organisation types.

This evidence could be an extension of P3 but should compare the examples. Evidence of effects on the organisation must be clearly explained within the learner evidence.

example of table layout, you can choose any of the issues listed below the table

	Issue	Sector
		Public	Private
Legal	Data Protection Act
	Copyright
Ethical Issues	Disability
	Internal Policies
Operational Issues	Continuance Planning
	Security of Information

Legal issues
• data protection legislation (e.g. Data Protection Act 1998)
• Freedom of Information Act 2000
• other relevant legislation (e.g. Computer Misuse Act
1990)
• copyright considerations.

Ethical issues
• examples of ethical issues (e.g. moral, whistle blowing,
disability, use of information)
• codes of practice (e.g. email, internet, internal policies,
intellectual property, content)
• other (e.g. reporting bad practice or breaches).

Operational Issues
• security of information (e.g. backups)
• health and safety (e.g. processes, procedures,
regulations)
• organisational policies
• costs (e.g. for development, modification, training,
system upgrades)
• continuance planning.

Unit 2 Deadlines

Complete all Unit 2 Tasks and submit work by Friday 20th December 2013

P3 - Explain the issues related to the use of information - Legal, Ethical & operational Issues Report

https://www.edmodo.com/post/167362925

D1 - Explain the issues related to the use of information - Compare legal, ethical & operational issues

https://www.edmodo.com/post/178892177

P4 - Know the features and functions of information systems - Describe the features and functions of information systems
P5 - Know the features and functions of information systems - identify the information systems used in a specified organisation (City Academy)

https://www.edmodo.com/post/182535161

all work should all be handed in to Mr Stewart in the edmodo group. Code = sg5bbi

D2 -analyse the legal and ethical implications of the illustrated input and outputs

analyse the legal and ethical implications on the data flows that they have identified in their diagrams. Their diagrams could be annotated to identify these and/or a separate detailed report used.

P5 - Systems Used in a Specified Organisation

P5 - Identify the information systems used in a specified organisation.

Frog Page http://vle.cityacademy.bristol.sch.uk/index.phtml?d=207331

City Academy is a large organisation that uses many business/organisational systems in order to deal with pupil information (many parts to this) financial recording and planning, booking, communication with parents, communicating with students and transport to name a few.

Produce a report or presentation (add to P4 presentation) with accompanying notes to show four information systems that are used within school. For each system cover the following:

• The name of the system;
• Type of system
• Which department(s) uses it
• The purpose of the information system
• The specific features and functions
• The effectiveness of the system (benefits, weaknesses and is it fit for purpose)

Types of information systems:

• management information systems (MIS) including features, benefits and suitability for purpose
• marketing analysis
• human resources (HR) (e.g. staffing, training and development)
• financial (e.g. sales, costings, investment returns)
• competitors.
• customer relationship management (CRM)
• decision support system

Hierarchy of decision making
• senior management
• middle management
• support staff

P4 - Closed & Open Systems (lesson 3)

Building on previous lesson and the work completed on WOW day, students are looking to complete the task on the features and functions of information systems.

Describe 3 of the systems listed, explain the purpose of each and who may use them

Give features and functions of each of the systems

Give examples of a Closed & Open system (including diagrams)

Closed and open systems

In a closed system, the user may have some choice about what to report on, but they are limited to predefined output formats.



In an open system, there is often great flexibility on what
to report on and the format in which the information
is output.